Refund policy

Last updated: October 26, 2026

All sales are final. For hygiene and safety reasons, we do not accept returns or exchanges on any of our products, opened or unopened. Instead, if something goes wrong with your order, we’ll make it right with a free replacement.

How to request a replacement
Email us at contactus.fulton@gmail.com within 24 hours of the delivery date shown in your tracking. Please include:

Your order number
A short description of the issue
Clear photos of the product and packaging
Requests received after the 24-hour window cannot be accepted.

Damaged, defective, or wrong items
If your order arrives damaged, leaking, defective, or is not what you ordered, we will send you a replacement at no cost. You do not need to send the original item back. If a replacement is not available, we will refund you in full to your original payment method.

Please don’t send items back
We do not have a returns address and cannot accept returned packages. Items sent back to us cannot be refunded or replaced.

Reactions
If you have a reaction, stop using the product and contact a healthcare professional.

Lost packages
If tracking shows your package is lost in transit, contact us and we’ll send a replacement once the carrier confirms it is lost. If tracking shows your package was delivered but you did not receive it, please check with neighbors and your local post office first, then email us within 24 hours.

Order cancellations
To cancel an order, email us as soon as possible. We can only cancel orders that have not yet been processed for shipping.

Refund timing
If a replacement isn’t available and we issue a refund, it goes to your original payment method. Depending on your bank, it may take 5–10 business days to appear.

Your legal rights
This policy does not limit any rights you have under the consumer laws of the country where you live. Where local law gives you additional rights, we will honor them.

Contact
Questions about a replacement? Email us at contactus.fulton@gmail.com. We reply within 48 hours.